Terms and Conditions

Bynnex Ltd

Last Updated: 1/5/2026

1. Introduction

Welcome to the Bynnex Ltd website (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of bullion products, including but not limited to gold, silver, platinum, palladium bars, coins, and related products (“Products”).

By accessing this Website or placing an order, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use this Website.

2. Company Information

Bynnex Ltd (“we”, “our”, “us”) is a company registered in [England and Wales / Insert Jurisdiction].

Registered Office: 6 Southfield Lane, Bradford, BD5 9DX

Company Number: 16995761

Email: hello@bynnex.co.uk

Phone:

3. Eligibility

You must:

Be at least 18 years old;
Have legal capacity to enter into binding contracts;
Provide accurate and complete information;
Use the Website only for lawful purposes.

We reserve the right to refuse service or cancel orders at our sole discretion.

4. Products

We sell precious metal bullion products including coins, bars, and related investment products.

All product descriptions, specifications, images, weights, dimensions, mint details, and availability are provided for general informational purposes only.

Minor variations in appearance, packaging, year, serial numbers, or condition may occur.

Product images are illustrative only.

5. Pricing

5.1 Live Market Pricing

Bullion prices are linked to international precious metals markets and may change at any time without notice.

Prices displayed on the Website are based on live market conditions and may fluctuate frequently.

5.2 Price Locking

Your price is only locked once:

Your order has been accepted by us; and
Cleared payment has been received.

Until payment clears, prices remain subject to market movement.

5.3 Pricing Errors

We reserve the right to cancel any order resulting from:

Pricing errors;
Technical errors;
System malfunctions;
Incorrect product information;
Obvious market anomalies.

In such cases, any payment received will be refunded.

6. Orders

6.1 Order Acceptance

Submission of an order does not constitute acceptance.

We reserve the right to:

Refuse any order;
Limit quantities;
Request additional verification;
Cancel suspicious or fraudulent transactions.

A legally binding contract is formed only when we issue an order confirmation and payment has cleared.

6.2 Verification

We may require:

Proof of identity;
Proof of address;
Source-of-funds documentation;
Additional security verification.

Failure to provide requested documentation may result in cancellation of the order.

7. Payment

We may accept payment via:

Bank transfer;
Debit card;
Credit card;

All payments are subject to fraud screening and verification.

Orders will not be dispatched until funds have fully cleared.

We reserve the right to refuse or reverse transactions suspected of fraud, money laundering, sanctions violations, or unlawful activity.

8. Anti-Money Laundering and Compliance

Bynnex Ltd complies with applicable anti-money laundering (“AML”) and counter-terrorist financing laws.

We may:

Conduct identity verification checks;
Screen customers against sanctions lists;
Monitor transactions for suspicious activity;
Report suspicious activity to relevant authorities where legally required.

We reserve the right to delay, refuse, or cancel transactions pending compliance review.

9. Shipping and Delivery

9.1 Delivery Areas

We deliver to approved locations only.

We reserve the right to restrict delivery destinations at our discretion.

9.2 Dispatch Times

Estimated dispatch and delivery times are provided for guidance only and are not guaranteed.

Delays may occur due to:

Market conditions;
Security checks;
Supply shortages;
Courier delays;
Force majeure events.

9.3 Signature Requirement

All high-value shipments may require:

Signature upon delivery;
Adult recipient verification;
Delivery tracking.

9.4 Risk Transfer

Risk in the Products passes to the customer upon confirmed delivery to the shipping address provided.

Customers are responsible for ensuring delivery information is accurate.

9.5 Delivery Claims

Customers must notify us within [24/48] hours of delivery if:

Items are missing;
Packaging appears tampered with;
Products are damaged.

Failure to report issues within this timeframe may affect claim eligibility.

10. Cancellations and Refunds

10.1 Bullion Market Exception

Due to the fluctuating nature of precious metals markets, bullion products may be exempt from standard consumer cancellation rights under applicable laws.

10.2 Order Cancellation

Once payment is received and the order is confirmed, cancellations may not be permitted.

If we agree to a cancellation, the customer may be liable for:

Market losses;
Administrative fees;
Payment processing costs;
Hedging losses.

10.3 Returns

Returns are accepted only where:

Products are faulty;
Incorrect products were supplied;
Required by law.

Returned items must:

Remain unopened where applicable;
Be in original condition;
Include all packaging and certificates.

We reserve the right to reject returns that do not meet these conditions.

11. Buyback Services

Where we offer buyback services:

Prices are subject to market fluctuations;
Final valuation may depend on inspection and verification;
Settlement timelines may vary.

We reserve the right to refuse buyback transactions.

12. Storage Services (If Applicable)

Where bullion storage services are provided:

Additional storage agreements may apply;
Fees may apply;
Withdrawal notice periods may apply;
Insurance limitations may apply.

13. Website Use

You agree not to:

Use the Website unlawfully;
Attempt unauthorized access;
Interfere with Website security;
Use automated scraping tools;
Upload malicious software;
Misrepresent identity or payment details.

We reserve the right to suspend or terminate access for violations.

14. Intellectual Property

All Website content, including:

Logos;
Branding;
Product descriptions;
Images;
Text;
Graphics;
Software;

is owned by or licensed to Bynnex Ltd.

You may not reproduce, distribute, or exploit any content without written permission.

15. Limitation of Liability

To the maximum extent permitted by law, Bynnex Ltd shall not be liable for:

Indirect or consequential losses;
Loss of profits;
Loss of investment value;
Market fluctuations;
Delivery delays;
Third-party service failures;
Cybersecurity incidents beyond reasonable control.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded.

16. Investment Disclaimer

Bullion products involve investment risk.

Prices of precious metals may rise or fall.

Past performance is not indicative of future results.

Nothing on this Website constitutes:

Financial advice;
Investment advice;
Tax advice;
Legal advice.

Customers should seek independent professional advice where appropriate.

17. Force Majeure

We shall not be liable for failure or delay resulting from circumstances beyond our reasonable control, including:

Natural disasters;
War;
Terrorism;
Cyberattacks;
Government restrictions;
Supply chain disruptions;
Market closures;
Strikes;
Courier failures.

18. Privacy

Use of the Website is also governed by our Privacy Policy and Cookie Policy.

By using the Website, you consent to our data processing practices described in those policies.

19. Third-Party Services

We may use third-party providers for:

Payment processing;
Identity verification;
Fraud screening;
Shipping;
Hosting;
Analytics.

We are not responsible for third-party systems or services.

20. Account Security

If customer accounts are available on the Website:

Customers are responsible for maintaining account confidentiality;
Customers must notify us immediately of unauthorized access;
We may suspend compromised accounts.

21. Complaints

Complaints may be submitted to:

complaints@bynnex.co.uk

We aim to respond within 3-5 Working days

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated versions will be published on the Website.

Continued use of the Website constitutes acceptance of revised Terms.

24. Contact Information

Bynnex Ltd