Refund & Returns Policy — Bynnex Ltd
Last updated: 9 May 2026
Website: bynnex.co.uk
Company: Bynnex Ltd
1. Introduction
This Refund & Returns Policy explains the rules relating to returns, cancellations, refunds, and exchanges for purchases made through bynnex.co.uk.
By placing an order with Bynnex Ltd, you agree to this policy.
2. Bullion Products & Market Volatility
Bullion and precious metals are subject to constant market price fluctuations.
Due to the nature of bullion trading and live market pricing, certain orders may become non-cancellable and non-refundable once payment has been confirmed and the price has been locked.
Bynnex Ltd reserves the right to apply cancellation or restocking charges where losses arise from market movement after an order has been placed.
3. Order Cancellation
Before Payment Confirmation
Orders may usually be cancelled before payment confirmation and order processing.
After Payment Confirmation
Once payment has been received and the bullion price has been locked:
- orders may not be cancellable;
- cancellation requests may be refused;
- market loss and administrative fees may apply.
Bynnex Ltd reserves the right to determine whether an order has entered the locked pricing stage.
4. Returns Eligibility
Returns may only be accepted where:
- the item delivered is incorrect;
- the item arrives damaged;
- the item is defective;
- the wrong quantity was supplied.
To be eligible for return:
- products must remain unopened and unused;
- packaging and tamper seals must remain intact;
- items must be returned in original condition;
- return requests must be made within 48 hours of delivery.
For security and authenticity reasons, Bynnex Ltd may refuse returns where packaging, seals, or product integrity have been compromised.
5. Non-Returnable Items
The following items are generally non-returnable:
- bullion products with locked market pricing;
- opened or tampered products;
- customised or special-order items;
- products damaged after delivery;
- products returned without prior approval.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery.
- Provide:
- order number;
- photographs of packaging and products;
- description of the issue.
- Retain all packaging materials until the matter is resolved.
Failure to report issues promptly may affect eligibility for replacement or refund.
7. Refund Process
Where a refund is approved:
- refunds will usually be returned to the original payment method;
- processing times may vary depending on the payment provider;
- identity verification may be required before refunds are issued.
Bynnex Ltd reserves the right to refuse refunds where fraud, abuse, suspicious activity, or policy violations are suspected.
8. Return Shipping
Unless the return is due to our error:
- customers are responsible for return shipping costs;
- customers are responsible for ensuring adequate insurance and secure packaging during return transit.
Bynnex Ltd is not responsible for returns lost or damaged during shipment back to us.
9. Fraud Prevention
To protect customers and prevent financial crime, Bynnex Ltd may:
- conduct identity verification checks;
- request proof of ownership or payment;
- delay refunds pending verification;
- refuse transactions suspected of fraud or money laundering.
10. Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.
Certain consumer cancellation rights may not apply to bullion or precious metals products whose prices are dependent on fluctuations in the financial market outside our control.
11. Contact Us
For refund or return requests, contact:
Bynnex Ltd
Website: bynnex.co.uk
Email: info@bynnex.co.uk