Privacy Policy — Bynnex Ltd

Last updated: 9 May 2026
Website: bynnex.co.uk
Company: Bynnex Ltd

1. Introduction

Bynnex Ltd (“Bynnex”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use bynnex.co.uk, place an order, contact us, or interact with our services.

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Company Information

Bynnex Ltd
Website: bynnex.co.uk
Email: info@bynnex.co.uk

3. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Date of birth (where required)
  • Government-issued identification documents (for verification purposes)

Transaction Information

  • Order history
  • Payment details
  • Purchase amounts
  • Delivery details

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Cookies and tracking technologies

Compliance & Verification Information

To comply with fraud prevention and anti-money laundering obligations, we may collect:

  • Proof of identity
  • Proof of address
  • Source of funds information
  • Sanctions screening information
  • Fraud prevention data

4. How We Use Your Information

We use your personal data to:

  • process and fulfil orders;
  • verify customer identity;
  • prevent fraud and financial crime;
  • comply with legal and regulatory obligations;
  • communicate regarding orders and customer support;
  • improve our website and services;
  • analyse website performance and usage;
  • maintain security and prevent unauthorised activity;
  • manage refunds, disputes, and chargebacks;
  • send service-related communications.

Where permitted by law, we may also send marketing communications. You can unsubscribe at any time.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity

Processing necessary to fulfil orders and provide services.

Legal Obligations

Processing required to comply with laws relating to fraud prevention, taxation, sanctions compliance, and anti-money laundering obligations.

Legitimate Interests

Processing necessary for:

  • website security;
  • fraud prevention;
  • customer support;
  • improving our services;
  • business administration.

Consent

Where legally required, such as certain cookies and marketing communications.

6. Anti-Fraud & AML Checks

Because Bynnex Ltd sells bullion and precious metals, we may conduct identity verification, fraud screening, sanctions screening, and anti-money laundering checks.

We reserve the right to request additional documentation before processing or dispatching orders.

Failure to provide requested information may result in:

  • order cancellation;
  • delayed shipment;
  • refund to original payment method;
  • refusal of future transactions.

7. Payment Processing

Payments are processed through secure third-party payment providers.

Bynnex Ltd does not store full payment card details on its servers.

Our payment providers may independently process your data in accordance with their own privacy policies.

8. Sharing Your Information

We may share information with:

  • payment processors;
  • fraud prevention providers;
  • identity verification providers;
  • delivery and courier companies;
  • IT and hosting providers;
  • accountants, auditors, and professional advisers;
  • law enforcement and regulatory authorities where legally required.

We do not sell your personal data to third parties.

9. International Transfers

Some service providers may process data outside the United Kingdom.

Where international transfers occur, we take appropriate safeguards to protect your personal data in accordance with UK GDPR requirements.

10. Data Retention

We retain personal data only for as long as necessary for:

  • legal obligations;
  • accounting requirements;
  • fraud prevention;
  • dispute resolution;
  • regulatory compliance;
  • business operations.

Verification and transaction records may be retained for extended periods where legally required.

11. Data Security

We implement reasonable technical and organisational measures to protect your information against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • disclosure.

However, no online transmission or storage system can be guaranteed completely secure.

12. Your Rights

Under UK GDPR, you may have the right to:

  • access your personal data;
  • request correction of inaccurate information;
  • request deletion of your data;
  • object to certain processing;
  • request restriction of processing;
  • request transfer of your data;
  • withdraw consent where applicable;
  • lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us using the details below.

13. Cookies

Bynnex Ltd uses cookies and similar technologies to:

  • improve website functionality;
  • analyse website traffic;
  • remember user preferences;
  • enhance user experience;
  • support security and fraud prevention.

For more information, please see our Cookie Policy.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes.

The latest version will always be published on bynnex.co.uk.

16. Contact Us

If you have questions about this Privacy Policy or your personal data, contact:

Bynnex Ltd
Website: bynnex.co.uk
Email: info@bynnex.co.uk